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SHIPPING & RETURN

SHIPPING & RETURN

HOW DO I KNOW IF MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?

When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it's ready to leave our Distribution Center you will receive a second email with tracking information for your shipment. Please refer to our full Shipping Policy for current processing times and available shipping methods.
Note: Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our Distribution Center. Depending on the shipping method selected, please use the carrier’s tracking features to determine when your package is picked up, in-transit, and delivered to your door.
Have your tracking number? Check the status of your shipment here.

DO YOU SHIP INTERNATIONALLY? 

Verano is proud to offer FREE SHIPPING all over the world! Please refer to your shipping confirmation email to track your order

 

Location

Processing Time

In-Transit Time

Expected Delivery
(After Receipt of Order)

United States

1 Business Day

5-7 Business Days

8-12 Business Days

EU, Canada & Australia

1 Business Day

 5-10 Business Days

13-20 Business Days 

Rest of the world

2 Business Days

5-10 Business Days

15-24 Business Days

 

DO YOU REFUND SHIPPING FEES?

Shipping fees are non-refundable unless you have received a damaged item and would like to return it. To report a damaged item, please use the following process:

1) Contact our Customer Care team via the Online Request Form.

2) Provide photo(s) along with a description of the damaged item(s) and your order number associated with the items in question.

Once we receive your email and assess the damage(s), we will be in contact with you to determine the needed outcome. Please note that all damaged, defective, and incorrect items must be reported within 7 days of delivery.

I RECEIVED A DAMAGED ITEM. WHAT DO I DO?

To report a damaged item, please use the following process:


1) Contact our Customer Care team via the Online Request Form.

2) Provide photo(s) along with a description of the damaged item(s) and your order number associated with the items in question.


Once we receive your email and assess the damage(s), we will be in contact with you to determine the needed outcome. Please note that all damaged, defective, and incorrect items must be reported within 7 days of delivery.